(Hotline) 0576-88120227
(Hotline) 0576-88120227
Contact Information
Add：Baojia Village, Sanjia Street, Jiaojiang, Taizhou, Zhejiang, China
Contact: Mr. Guan
Mobile:18858658666
Telephone:0576-88120227/88120817
Fax: 0576-88120600/88120817
E-mail:502694390@qq.com
Website:www.xinyadj.com
Business philosophy
Every step 1. take, the first thought is the customer. After the enterprise changes from the seller's market to the buyer's market, the consumer's consumption concept has changed. Quality not only refers to the inherent quality of the product, but also includes a series of factors such as product packaging quality and service quality. Therefore, to maximize to meet the needs of our customers.
◇ Improve the service system, strengthen pre-sale, in-sale, and after-sales services, and help customers solve various problems in the use of products in a timely manner, so that customers feel great convenience.
◇ Attach great importance to customer opinions, let customers participate in decision-making, and treat customer opinions as an important part of customer satisfaction.
Establish all customer-oriented mechanisms. Among them, the establishment of various institutions, the reform of service process, etc., should be based on customer needs and establish a rapid response mechanism to customer opinions.
2. three elements of customer satisfaction:
Product satisfaction: refers to customer satisfaction with product quality.
Service satisfaction: refers to the customer's positive attitude towards the pre-sale, sale and after-sales service of the purchased products. No matter how perfect the product is and how reasonable the price is, when it appears in the market, it depends on the service. "After-sales service to create long-term customers".
Corporate image satisfaction: refers to the public's positive evaluation of the overall strength and overall impression of the enterprise.